Shipping & Delivery
We ship all our orders from the United States, San Diego, California. We strive to always ensure our customers have the best experience possible. That’s why we’re pleased to be able to provide 1 to 4 Day Shipping to our customers. All orders should be processed within 24 hours of ordering.
If you have any questions, please contact us through our contact page.
LOST/MISSING PACKAGES
DoublePuff is not liable for any incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If the error was made by us, we will fully take responsibility for the original order, at our expense.
CUSTOMS
If you’re an international customer outside of the United States, we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping times are anywhere from 1-3 days here in the United States. It’s 3-8 days outside of the United States
- This doesn’t include our 1-2 day processing time.
- All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped, but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Absolutely, all of your items will be sent in one package. If you have any other questions, please contact us and we will do our best to help you.